Our Journey at Agentforce World Tour 2025: Highlights from New York City

After attending AWT Frankfurt, our team at Bugendaitech was excited as we set our sights on AWT New York City 2025. This would be another chapter in our adventure on the Agentforce World Tour 2025, and we knew New York would deliver something special. From the streets of Frankfurt to the heart of NYC, the tour has been about exploring the latest in AI-driven customer engagement, and let's say—New York did not disappoint.

Anticipation, Arrival, and the NYC Vibe

We could feel the energy as soon as we landed in New York. This city is a magnet for innovation, and we were ready to dive deep into all things AI in customer engagement. Our expectations were high after Frankfurt, but we were prepared to soak in everything Agentforce New York offered. During the sessions, the speakers, and the networking, it was clear that AI was about to take center stage in a big way.

We were also super excited to connect with experts and learn about the latest tech innovations like the Genie Customer Data Cloud and Slack AI integration. These weren't just buzzwords to us; they're tools we know can make a real difference in how businesses interact with their customers.

The Event Vibes: Learning and Connecting

The Agentforce New York event had that perfect mix of energy and insight. It wasn't just about the prominent keynote speakers (though they were pretty awesome). The real magic happened in the breakout sessions, the panel discussions, and the one-on-one conversations that unfolded in every corner. Whether you were talking about AI in healthcare customer engagement or the latest in personalized marketing, there was always something new to take away.

One of the standout moments was seeing how AI transforms healthcare customer interactions. Healthcare companies are now using AI to connect with patients more meaningfully, which is incredible. We've always known AI has enormous potential, but seeing it applied to something as important as healthcare was a game-changer.

AI in Customer Engagement: It's Here and It's Changing Everything

As we dug deeper into AI in customer engagement, one thing became clear: this is no longer the future; this is happening right now. AI is revolutionizing how businesses talk to and understand their customers. Whether through chatbots, predictive analytics, or personalized experiences, AI is making customer interactions faster, more innovative, and more tailored to each individual's needs.

A big highlight for us was learning more about Genie Customer Data Cloud. If you're unfamiliar with it, it's a powerful tool allowing businesses to get a complete, unified view of their customers. This technology is needed to help our clients build stronger, more personalized connections with their audiences. The Genie platform takes fragmented data into something actionable and insightful, allowing brands to meet their customers exactly where they are.

AI in Healthcare Customer Engagement: The Future Is Now

One more specific topic we were excited to explore was AI in healthcare customer engagement. We've seen AI making waves in various industries, but it's a whole new ballgame in healthcare. From improving patient communications to personalizing healthcare experiences, AI is paving the way for a more efficient, compassionate, and effective healthcare system.

The conversations at Agentforce New York gave us a lot of food for thought on how we at Bugendaitech, can integrate these AI-driven strategies into the healthcare sector. It's about creating better patient journeys, enhancing doctor-patient communication, and improving outcomes through more intelligent, data-backed decisions.

This is a space we're excited to explore more deeply.

Slack AI Integration: Collaboration Meets AI Innovation

Another topic we couldn't stop discussing at Agentforce New York was the potential of Slack AI integration. Slack is already a massive part of how teams collaborate, but integrating AI creates a new level of productivity. Imagine asking Slack for customer insights, getting real-time updates on support tickets, or automating workflows—all while staying in the flow of communication.

We can see how Slack AI could help us and our clients streamline operations, improve team collaboration, and elevate the customer experience. The possibilities are endless, and we're excited to experiment with how to use Slack AI to boost our team's performance and deliver even better client results.

So, What's Next for Bugendaitech?

We feel inspired and energized after an event like AWT New York City 2025. We're already brainstorming ways to incorporate everything we learned—from AI-driven customer engagement to the potential of Slack AI integration—into the solutions we create at Bugendaitech.

We've always believed in the power of data, and the Genie Customer Data Cloud has opened up even more doors for us to help our clients harness that power. We're excited to continue exploring how AI in healthcare customer engagement can transform how the healthcare industry connects with patients, and we're ready to integrate the latest insights into our work.

Embracing the Future of Customer Engagement

In a nutshell, AWT New York City 2025 was a window into the future of customer engagement. With AI leading the charge, we see how industries evolve to create more innovative, personalized customer experiences. For us, it's clear: the future is bright, and we're ready to take it on.

Stay tuned for more updates from Bugendaitech as we explore, innovate, and push the boundaries of what's possible in AI-powered customer engagement. We're just getting started.

Let's meet in Paris! Don't miss our next stop on the Agentforce World Tour 2025. The journey continues, and we'd love to connect with you there.